Refund policy

RETURN & REFUND POLICY

Due to the collectible nature of our products and to protect the authenticity and integrity of our inventory, all sales of trading cards, booster packs, boxes, tins, and other collectible products are final.

We do not accept returns, exchanges, or refunds for change of mind, unwanted items, or buyer's remorse.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return, you can contact us at support@collect-t-box.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@collect-t-box.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact COLLECT-T-BOX as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item received

  • Photographs of the original packaging and shipping materials

Please keep the product and all original packaging while your claim is being reviewed.

Product Verification

For the protection of our customers and our business, COLLECT-T-BOX may verify product packaging, condition, identifying characteristics, and other order information when investigating a claim.

Products that have been opened, altered, tampered with, substituted, resealed, or otherwise modified after delivery are not eligible for return or refund, except where required by applicable law.

We reserve the right to deny a refund or replacement if the item submitted for a claim cannot reasonably be verified as the same item originally shipped by COLLECT-T-BOX.

Trading Cards and Collectibles

Trading card products contain randomized contents. COLLECT-T-BOX does not guarantee any particular card, rarity, value, pull, or collectible outcome from any pack, box, tin, or other randomized product.

The contents or collectible value obtained after opening a product are not grounds for a return, exchange, or refund.

Approved Claims

If we determine that an item was damaged, defective, or incorrectly shipped, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

COLLECT-T-BOX
Collect, Discover and Enjoy.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@collect-t-box.com.